We understand there are times when something isn't clear or you need further explanation. This FAQ page compiles all the most frequently asked questions from players in Malaysia – from how to register an account to withdrawals and platform security.
FAQs can't cover every unique situation. If you need further assistance, the 100cici support team is always ready to help.
The fastest way to get help. Our support team, fluent in Malay and English, is ready to respond within minutes – any time of day or night.
For inquiries requiring documentation or detailed information, you can reach us by email. We aim to respond within 24 business hours.
The help page in your account contains step-by-step guides for every platform function – from how to make a deposit to how to activate responsible gaming limits.
For account security issues such as a compromised account or suspicious transactions, our dedicated security team handles these cases with the highest priority.
The 100cici support team can communicate in Malay, English, and Chinese to ensure all Malaysian players receive assistance in the language they are most comfortable with.
If you need support with your gaming habits, our dedicated team can help activate self-control tools or provide guidance on available assistance options.
We understand that every player has different needs. That's why 100cici offers multiple communication channels so you can get help in the way that suits you best.
Our live chat support is available 24 hours a day, 7 days a week – including public holidays. There is never a wrong time to reach us if you encounter any issue or have a question.
We value your feedback. If you have any suggestions to improve our services or the 100cici platform experience, feel free to share them with our team.