Privacy Policy 100cici — Our Commitment to Protecting Your Personal Data

Welcome to the Privacy Policy page 100cici. We understand that trusting any online platform with your personal information is not a decision taken lightly – and we do not take that trust for granted.

This document is written clearly and straightforwardly so you know exactly what we do with your data. No convoluted legal language, no hidden agendas. We believe good privacy starts with genuine transparency, not empty statements on paper.

This Privacy Policy applies to all information collected through the 100cici website, the 100cici mobile app, and all related services we operate. It outlines your rights as a user and our responsibilities as the platform operator with respect to your personal data.

100cici collects various types of information from our users depending on how you interact with the platform. The following are the main categories of data we collect:

Information you provide directly:

• Full name, date of birth, and identity information (for KYC verification)
• Email address and phone number
• Bank account or digital wallet details for deposit and withdrawal purposes
• Government-issued identification (such as MyKad) when required for account verification
• Any information you share when contacting our support team

Information collected automatically:

• IP address and approximate location information
• Device type, operating system, and web browser used
• History of gaming activity and transactions on the platform
• Access log data including login and logout timestamps
• Cookie and session token information

Every piece of data we collect has a clear purpose. 100cici does not collect data for its own sake — every piece of information we retain is used to provide you with a better service.

The main purposes for which your data is used:

• Account management: Creating and maintaining your account, verifying identity, and processing financial transactions securely.
• Gaming services: Enabling you to access all games, track wins and losses, and view accurate transaction history.
• Platform security: Detecting and preventing fraudulent activity, account hacking, and platform abuse.
• Customer support: Helping resolve complaints, answer enquiries, and provide effective technical assistance.
• Platform improvements: Analysing usage patterns to improve the interface, add new features, and enhance overall platform speed.
• Communications: Sending important account-related notifications, security updates, and promotional information (with your consent).
• Responsible gaming: Monitoring play patterns to identify signs of problem gambling and offer appropriate support.

100cici invests seriously in security infrastructure to keep your data safe at every stage – in transit, during processing, and in storage.

Security measures we apply:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected with industry-grade encryption.
• Secure password storage: Your password is never stored in plain text – we use strong one-way encryption (hashing).
• Two-factor authentication (2FA): Available to all accounts to add an extra layer of protection.
• 24/7 Monitoring: Our systems continuously monitor for suspicious activity and will automatically respond to any detected threats.
• Data segregation: Sensitive financial data is stored separately from general profile data with strictly limited access.
• Regular security audits: The 100cici platform undergoes periodic security assessments by independent third parties.

100cici does not sell, rent, or trade your personal information to any third party for their own marketing purposes. This is a non-negotiable commitment.

However, to operate the platform effectively, we need to share certain data with the following categories of third parties, all of whom are bound by strict confidentiality agreements:

• Payment providers: Transaction information required to process your deposits and withdrawals via authorised payment providers.
• Game providers: Minimum technical data required to run games from providers such as PG Soft and Pragmatic Play.
• Cloud services: Infrastructure providers that store our data in a secure environment compliant with industry standards.
• Competent authority: Information required by law, court order, or official authority investigations.

All our third-party partners are thoroughly vetted and required to uphold privacy standards equal to or higher than our own.

The 100cici platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies (required): Required for core platform functions such as maintaining your login session, processing transactions, and securing your account. These cookies cannot be disabled.
• Preference cookies: Saving your settings and preferences such as selected language and display theme for a more personalised experience.
• Analytics cookies: Helping us understand how users interact with the platform so we can make meaningful improvements. This data is collected in aggregate and does not identify individuals.

You can manage or disable non-essential cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the 100cici privacy policy, you have the following rights regarding your personal data:

To exercise any of the above rights, contact the 100cici customer support team via live chat or email. We will process your request within 14 business days.

Platform 100cici is exclusively for users aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18.

If we become aware that we have collected personal data from someone under the age of 18, we will take immediate steps to delete that information and close the relevant account.

100cici retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active account data: Retained for the entire duration that your account remains active on the 100cici platform.
• Financial transaction records: Retained for a minimum of 7 years in accordance with legal and tax compliance requirements.
• Support communication logs: Retained for 3 years after the issue is resolved for reference and service improvement purposes.
• Data after account closure: Basic data is retained for 5 years to meet audit and fraud prevention requirements.
• Cookie data: Depending on the cookie type – ranging from the current session up to a maximum of 2 years.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be personally linked to you.

100cici reserves the right to update or amend this Privacy Policy from time to time as needed. Changes may occur in response to updates in applicable laws, shifts in our business practices, or the introduction of new features involving data collection.

When significant changes are made, we will notify you via:

• In-platform notification on 100cici when you next log in
• Email to the address registered in your account
• A clear notice on our website's home page

It is your responsibility to review this Privacy Policy page periodically. Continued use of the 100cici platform after any changes take effect constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team 100cici is ready to help.

• Live Chat: The fastest way to reach us – available 24/7 directly in the 100cici app or website. Our team will respond within minutes.
• Email: [email protected] — for official requests relating to data access, deletion, or privacy complaints that require written documentation.

All privacy-related enquiries will be handled in strict confidence, and we are committed to responding within 14 business days of receiving your request.