At 100cici, we believe real entertainment must come with healthy control. This page explains how we help players in Malaysia to play safely, smartly, and responsibly at all times.
Online gaming is a legitimate and enjoyable form of entertainment – but like any other form of entertainment, it should be approached wisely and within healthy limits. Responsible gaming means enjoying the experience while staying in full control of the time and money you spend.
100cici built this platform with more than profit in mind – every feature is designed with the long-term wellbeing of our members at its core. When our players are happy, in control, and playing within healthy limits, that's what true success looks like to us.
This page is your complete guide to understanding the risks, recognising warning signs, using the control tools we provide, and knowing where to get help if you need it.
We offer a range of self-control tools that you can access directly from your account at any time.
Set your own daily, weekly, or monthly deposit limit. Once the limit is reached, you will not be able to make additional deposits until the limit period resets – keeping your spending in check.
Decide how much you are willing to lose within a given period. Once the loss limit is reached, the 100cici system will automatically block any further wagering to protect your balance.
Control how long you play in a single session. As your set time approaches, the system will remind you. Once the limit is reached, your session will end automatically.
Need a short break? Activate a 24-hour, 7-day, or 30-day cool-off period. While a break is active, you will not be able to access any games on the 100cici platform.
If you feel you need to stop for a longer period, you can activate self-exclusion for 6 months, 1 year, or permanently. This option cannot be reversed before the period ends.
You can opt out of all notifications and promotional offers from 100cici at any time. We respect your decision to reduce gaming temptations.
Answer these questions honestly. There are no right or wrong answers – the purpose is to help you reflect on your relationship with gaming.
If you answer "yes" to more than 3 of the questions below, we encourage you to speak with someone you trust or contact our support team to learn more about the help options available.
Problem gambling rarely appears overnight. It typically develops gradually, and those involved are often the last to notice. Recognising these signs is the most important first step.
These signs may seem minor at first – an extra game here, a little more budget there. But left unaddressed, they can grow into bigger problems that affect multiple areas of life.
If you recognise these signs in yourself or someone you care about, know that help is available and asking for support is a sign of strength, not weakness.
Not everyone faces the same level of risk when it comes to gambling problems. Certain factors can make a person more vulnerable. Knowing these factors does not mean you will definitely experience problems – but it helps you stay more aware and cautious.
We don't just provide tools – we build a culture of healthy gaming from within the platform itself.
Our KYC process ensures that only individuals aged 18 and above can register and use the platform. Identity verification is mandatory for your first withdrawal.
The 100cici system continuously monitors play patterns. When a concerning pattern is detected, our team will proactively reach out to offer support.
100cici's customer support staff are trained to identify and address problem gambling issues with empathy, not just as a technical matter.
The Return to Player (RTP) value for each game is displayed transparently, helping players make more informed decisions based on real statistics.
100cici regularly runs responsible gaming awareness campaigns for all members through in-app notifications and email communications.
Once a user activates self-exclusion, 100cici enforces this strictly. No offers, promotions, or marketing communications will be sent to excluded users.
We know there are many questions about responsible gaming. Here are answers to the questions we receive most often from 100cici members.
Can't find the answer you're looking for? The 100cici support team is available 24/7 via live chat.
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